Refund policy
Turn off monthly renewal in Billing. For help with a charge or refund, contact DubMochi with your receipt.
Last updated ·
At a glance
- Manage auto-renewal in Billing.
- To investigate a charge, share the merchant name, date, currency and amount.
How to stop renewal
Before the next charge, open Billing and choose “Turn off auto-renewal” under Current plan. Once your payment provider confirms, Billing shows that auto-renewal is off. Your remaining monthly credits are available until the displayed end of the paid period. For refunds, see the rules below.
Refund eligibility
For a monthly subscription, including a renewal, request a full refund within 7 calendar days of the charge if none of that billing period’s credits have been used. For a one-time pack, the same 7-day window applies if all 240 credits from that purchase are unused. Once any credits from the purchase have been used, we generally do not offer a full or prorated refund for it. We refund verified duplicate charges in full. Any refund or withdrawal rights you have under applicable law take precedence.
Requesting and tracking a refund
Email hello@dubmochi.com from your account email. Include your receipt or order reference, the charge date, amount and reason. We check the charge and the credits used, then email our decision. An approved refund goes back to the original payment method through the provider on your receipt. Allow about 5–10 business days after the provider issues it. Posting time depends on your bank. Reply to the confirmation email if it has not appeared. Credits corresponding to a refunded purchase are withdrawn.
Questions about a charge
If you see a charge identified as DubMochi, email the date, amount, currency and merchant name shown on the statement so we can investigate. Do not send card numbers or banking credentials.
Check the payment details
Compare the merchant name on your statement with the name on your receipt. If they differ, include both names in your message. Redact unrelated transactions and personal payment details from any screenshot.