Privacy policy
This page describes how the DubMochi workspace handles sign-in, microphone input and captions.
Last updated ·
At a glance
- Sign-in and preferences use Google and Convex.
- Speech segments go to Soniox through Cloudflare.
- Keep overlay links private.
Payment and billing information
At checkout we send the provider your account identifier, email, product and order reference. You enter card details and any required billing address on the provider’s checkout. Creem handles payments made through Creem. When Waffo Pancake is available, it handles payments made through its checkout. The provider and its payment partners process your card number and security code. DubMochi does not store either field.
Records DubMochi keeps
We store billing records in Convex. They link your account to the plan or pack, payment provider, order and checkout references, subscription period and credit balance. Depending on the provider, records can also include your billing email, name, country, transaction reference, payment status, date, currency, tax and amount paid. We use these records to grant credits, manage renewals, reconcile payments, investigate duplicate charges, handle refunds and meet accounting obligations.
Retention, access and deletion
We keep billing records while your subscription or purchased credits remain in effect. After that, we retain only records needed for an unresolved dispute or an applicable tax or accounting obligation. When those purposes end, we delete or anonymize the records. You can view your purchase history in Billing. To request a copy, correction or deletion, email hello@dubmochi.com from your account email, specify the records and what you want us to do, and include an order reference if available. We verify account ownership and explain any records we must keep and why. Please omit card numbers and security codes.
BillingAccount and workspace data
DubMochi uses Google sign-in and Convex to manage your account, caption preferences and live session state.
Microphone and caption processing
In microphone mode, your browser detects speech locally. DubMochi sends audio through its Cloudflare Worker to Soniox for transcription and translation. The workspace saves final captions and their translations for export. Ended sessions and their captions are deleted after 30 days, and you can delete them sooner in the workspace.
Overlay visibility
Treat the OBS overlay URL as private. Anyone with a working link may see the captions it displays. Captions included in a broadcast are visible to its audience.
Terms you add to a session
If you supply custom terms, such as the spelling of a channel name, those terms are included in the speech service configuration. Use names or phrases that you have permission to share with the provider.